Shipping policy

Shipping Policy

At Psalm & Co, every order is prepared and packaged with care. Below you will find everything you need to know about the processing and delivery of your order.

Order Processing

Orders are processed within 1–2 business days after your order has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Orders placed during weekends, public holidays or especially busy periods may require additional processing time.

Shipping to the United States

All orders are shipped from the Netherlands using trusted international carriers such as PostNL or DHL.

The estimated shipping time to the United States is 5–10 business days after your order has been dispatched.

Please note that this is an estimated timeframe. International shipments may occasionally experience delays due to customs processing, peak seasons, public holidays, adverse weather conditions or other circumstances outside our control.

Delivery times begin from the date your order is dispatched, not from the date your order is placed.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The final shipping rate may depend on your destination, order value and selected shipping method.

Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.

Please allow some time for the tracking information to become active after receiving your shipping confirmation.

International tracking may not update at every stage of the journey. This does not necessarily mean that your package has stopped moving.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.

These charges are not included in the product price or shipping costs and, when applicable, are the responsibility of the customer.

Psalm & Co has no control over these charges or delays caused by customs authorities.

We recommend checking your country’s current import regulations before placing an order.

Incorrect Shipping Information

Please make sure your delivery address is complete and correct before placing your order.

If you notice an error, please contact us as soon as possible. Once an order has been processed or shipped, we cannot guarantee that the address can still be changed.

Psalm & Co is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided.

Additional shipping charges may apply if an order needs to be resent.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please check your tracking information first.

Occasional delays can occur during international transit or customs processing.

If there have been no tracking updates for an extended period, please contact our customer care team through our contact page. We will review the shipment with the carrier and assist you where possible.